The police in one large city are concerned about the poor image that is developed with young children in certain neighborhoods. Often, the only contact that these children have with police officers is when the police come to arrest their fathers or older brothers. The younger kids in these neighborhoods only see police as bad guys who come to take their family members away.

As a way to increase positive contact, police officers want to start a program to give away sports trading cards. On the front of the card would be the photograph of a favorite sports star; on the back would be some printed information, including, of course, something that promotes good behavior. The general idea is to motivate neighborhood kids to interact with police officers.

These interactions with kids could be positive or negative.  Blueprint the process of interacting with kids to identify critical points (potential fail points, moments of truth, etc.).

Write a brief report, no more than five double-spaced pages, discussing service encounter issues about which the police officers in this program should be aware.  Attach your blueprint as an appendix (not counted in the page total).  Refer to this appendix in your report to note critical points in the service encounter.