- FACULTY :
| Instructor :
Dr. Robert S. Owen
| Office :
215 Academic Building
| Office phone :
| Department phone :
(903) 223-3021 (Loretta Williams)
| Fax :
| Email :
| Web site :
| Office Hours :
MR 8:50-10:50, T 4:00-6:00
- COURSE :
- Meeting Time and Place :
Monday, Wednesday 11:00-12:15; Acad 148N
- Course Material :
|Required Textbook :
Dalrymple, Cron, & DeCarlo (2004),
Sales Management (8th Edition - GREY COVER),
John Wiley & Son,
| Other Materials :
Access to the Internet is required.
- Catalog Description :
"Policies, operation, coordination, and control of
marketing activities, with special emphasis on the selection
and direction of sales personnel."
- Course Objectives :
This course focuses on the activities and problems of first line
field sales managers.
Emphasis is balanced between theory (e.g., motivation) and skills
building (e.g., personal selling, territory routing).
Throughout this course, students should be able to demonstrate:
- knowledge and understanding of sales management issues and theory
- skills in applying procedures such as territory design, routing, and forecasting
- skills associated with the personal selling process
- Major Topics :
These are approximate dates.
| Week 1
INTRODUCTION TO SALES
- course overview
- careers in sales and sales management
- Appendix B
- in class role play
| Week 2
28, 30 JAN
| Week 3
4, 6 FEB
CONSUMER vs. INSTITUTIONAL MARKETS
| Week 4
11, 13 FEB
THE SELLING PROCESS: PROSPECTING, APPROACH, AND NEEDS ANALYSIS
- personal selling:
- Ch. 3
- case discussion: Centrust
- Case 4-2
- Quiz 1 (read the case before class!)
- in class role play
| Week 5
18, 20 FEB
THE SELLING PROCESS: PRESENTATION, CLOSING, AND POST SALE SERVICE
| Week 6
25, 27 FEB
| Week 7
3, 5 MAR
EXAM 1 - personal selling project
- MUST be completed some time between Monday, 25 FEB
and Friday, 29 FEB
- work on Murphy case (due next week)
| Week 8
10, 12 MAR
| Week 9
24, 26 MAR
| Week 10
31 MAR, 2 APR
Catchup, review on Monday, exam on Wednesday.
In class; combination of multiple choice, short essays, and problems.
| Week 11
7, 9 APR
TIME AND TERRITORY MANAGEMENT
| Week 12
14, 16 APR
| Week 13
21, 23 APR
PERSONALITY, LEADERSHIP, AND MOTIVATION
| Week 14
28, 30 APR
METHODS OF COMPENSATION AND EVALUATION
| Week 15
5, 7 MAY
| Week 16
in class, combination multiple choice, short essays, and problems
- Attendance :
Students are expected to attend and participate in all class sessions.
Exams will be based in large part on issues discussed in class.
There will be no opportunity to make up missed quizzes.
Since the Personal Selling Project (Exam 1) is based substantially
on in-class role play, it is imperative that students be in all classes
to prepare for this individual oral exam.
Any student who misses more than three scheduled class hours prior to
the start of this project MAY BE DROPPED FROM THE COURSE,
since performance is based on the in-class experience.
This includes even the first class session.
- Personal Selling Project (Exam 1) :
You will be making a ten minute sales call on your instructor in his
office during the window assigned to this project.
As part of the assignment, you must make an appointment for the sales
call by telephone.
Appointments are scheduled at twenty minute intervals.
Your sales call will be stopped at ten minutes, finished or not, to
allow enough time for scoring before any other appointments that the
Note that your "product" need not be a tangible good.
You may, for instance, attempt to obtain a signature on a petition or
a donation to a worthy cause.
Grading will be based on your attempt to properly qualify this prospect,
to obtain an appointment, to uncover a problem, to demonstrate a
solution, to attempt a close if appropriate, and to obtain referrals
You can earn an "A" without making a sale, and your can do very poorly
if you attempt to push a close when it is not appropriate.
It is appropriate to close on, say, a donation to a worthy cause
within five minutes with enough additional time to obtain referrals;
you probably should not attempt to obtain anything other than
agreement to a follow-up appointment and a few referrals if you are
promoting a complicated financial service.
(Would agreement to a second, longer appointment be the sale
in the latter example?)
"Creativity" is not a factor in this assignment.
It is not appropriate to offer product samples and none will be accepted.
We will cover the specifics of the requirements for grading and will do
ample role playing in class for you to get a good feel for how to
practice for your final performance.
See the project score sheet for more insight.
Note that a canned presentation is guaranteed to receive a low or failing
mark because it does not match the requirements of a needs-based sales
encounter; just because a canned pitch appeared to work in selling overpriced
cutlery or personal care products to a family member does not mean that
industrial customers or I will exhibit the same pity in handing a sale to you.
Although a five-line letter, a 45-second phone contact, and a five
or eight minute sales encounter might not seem like much, be sure that
you take this assignment very seriously.
Even the short telephone contact will require substantial practice,
and I will hang up on you just like "real people"
if you do not structure your call appropriately.
"Real people" are busy and will cut off an introductory
sales encounter if you overstay your limited welcome, just as I
You cannot possibly go on to gain a sale, obtain a follow-up
appointment, obtain referrals, or get a second chance if this happens
in the real world;
likewise it is difficult to obtain a passing grade if you cannot
complete all of the components of the assignment in the time allotted
In sales jargon, don't wing it!
You should "forget" that this prospect is your instructor,
but you otherwise will not be role playing during this encounter:
you must qualify your instructor as a real-live person and choose a
suitable product based on what you know or can reasonably assume about
What have you noticed in looking around his office?
What might some other referrals (friends, relatives, and acquaintances)
know about him?
Might his employer or professional organizations have any information
about him (e.g., Web postings)?
Remember the advice attributed to Abe Lincoln: if you have six hours
to cut down a tree, spend the first four sharpening your axe.
- Evaluation Methods :
Students will be evaluated on the basis of performance on
two in-class exams (50%),
an oral exam (personal selling project, 25%),
and several quizzes and homeworks (25%).
Each of nine quizzes and homeworks are worth 15 points,
with the last fifteen points given by the professor at
the end of the course as an assessment of perceived effort throughout the course.
- Grading System :
Final grades will be based on the following totals in points:
150=Exam 1 (personal selling project)
150=Homework, Quiz, Effort totals
600 TOTAL POINTS POSSIBLE
- University Academic Honesty Statement:
"Academic honesty is expected of students enrolled
in this course.
Cheating on examinations, unauthorized collaboration,
falsification of research data, plagiarism, and copying or
undocumented use of materials from any source constitute
academic dishonesty and may be grounds for a grade of 'F'
in the course and/or disciplinary action.
For additional information see the university rules."
- University Accommodations Statement:
"Accommodations - Accommodations can be provided
for students with a disability only after the student
requests an accommodation and provides the appropriate
written documentation of a disability.
To request accommodations for this course students
are responsible for the following:
- contact the A&M-Texarkana Student Services Office to
request appropriate accommodations;
- provide documentation of a disability to the
A&M-Texarkana Student Services Office and documentation
must be less than 5 years old; and
- contact the instructor to discuss implementation of
accommodations for this course.
The Student Services Office is located in room 227 in the
Akin building or you can call 903-223-3062 for additional