- FACULTY :
- COURSE :
- Meeting Time and Place :
Monday, Wednesday 11:00-12:15; UC 241
- Course Material :
|Required Textbook :
Cron, & DeCarlo (2009),
Dalrymple's Sales Management 10e (10th Edition),
John Wiley & Son,
| Other Materials :
Access to the Internet is required.
- Catalog Description :
"Policies, operation, coordination, and control of
marketing activities, with special emphasis on the selection
and direction of sales personnel."
- Course Objectives :
This course focuses on the activities and problems of first line
field sales managers.
Emphasis is balanced between theory (e.g., motivation) and skills
building (e.g., personal selling, territory routing).
Throughout this course, students should be able to demonstrate:
- knowledge and understanding of sales management issues and theory
- skills in applying procedures such as territory design, routing, and forecasting
- skills associated with the personal selling process
- Major Topics :
These are approximate dates.
| Week 1
INTRODUCTION TO SALES
- course overview
- careers in sales and sales management
| Week 2
23, 25 JAN
| Week 3
30 JAN, 1 FEB
CONSUMER vs. INSTITUTIONAL MARKETS
| Week 4
6, 8 FEB
THE SELLING PROCESS: PROSPECTING, APPROACH, AND NEEDS ANALYSIS
- sales opportunity management
- Ch. 3
- personal selling:
prospecting and qualifying
- case discussion: TBA
- Quiz 1 (read the case before class!)
| Week 5
13, 15 FEB
THE SELLING PROCESS: PRESENTATION, CLOSING, AND POST SALE SERVICE
| Week 6
20, 22 FEB
- strategic planning and
- Ch. 2 appendix, p. XX
- Job Search 2 due
- start making phone calls for personal selling project (Exam 1)
| Week 7
27, 29 FEB
EXAM 1 - personal selling project
- MUST be completed some time between Monday, 27 FEB and Friday, 2 MAR
- work on Murphy case (due next week)
| Week 8
5, 7 MAR
| Week 9
19, 21 MAR
| Week 10
26, 28 MAR
in class, combination multiple choice, short essays, and problems
| Week 11
2, 4 APR
TIME AND TERRITORY MANAGEMENT
| Week 12
9, 11 APR
| Week 13
16, 18 APR
PERSONALITY, LEADERSHIP, AND MOTIVATION
| Week 14
23, 25 APR
METHODS OF COMPENSATION AND EVALUATION
| Week 15
30 APR, 2 MAY
| Week 16
in class, combination multiple choice, short essays, and problems
- Attendance :
Students are expected to attend and participate in all class sessions.
Exams will be based in large part on issues discussed in class.
There will be no opportunity to make up missed quizzes.
Since the Personal Selling Project (Exam 1) is based substantially
on in-class role play, it is imperative that students be in all classes
to prepare for this individual oral exam.
Any student who misses more than three scheduled class hours prior to
the start of this project WILL BE DROPPED FROM THE COURSE,
since performance is based on the in-class experience.
This includes even the first class session.
- Personal Selling Project (Exam 1) :
You will be making a ten minute sales call on your instructor in his
office during the window assigned to this project.
As part of the assignment, you must make an appointment for the sales
call by telephone.
Appointments are scheduled at twenty minute intervals.
Your sales call will be stopped at ten minutes, finished or not, to
allow enough time for scoring before any other appointments that the
Note that your "product" need not be a tangible good.
You may, for instance, attempt to obtain a signature on a petition or
a donation to a worthy cause.
Grading will be based on your attempt to properly qualify this prospect,
to obtain an appointment, to uncover a problem, to demonstrate a
solution, to attempt a close if appropriate, and to obtain referrals
You can earn an "A" without making a sale, and your can do very poorly
if you attempt to push a close when it is not appropriate.
It is appropriate to close on, say, a donation to a worthy cause
within five minutes with enough additional time to obtain referrals;
you probably should not attempt to obtain anything other than
agreement to a follow-up appointment and a few referrals if you are
promoting a complicated financial service.
(Would agreement to a second, longer appointment be the sale
in the latter example?)
"Creativity" is not a factor in this assignment.
It is not appropriate to offer product samples and none will be accepted.
We will cover the specifics of the requirements for grading and will do
ample role playing in class for you to get a good feel for how to
practice for your final performance.
See the project score sheet for more insight.
Note that a canned presentation is guaranteed to receive a low or failing
mark because it does not match the requirements of a needs-based sales
encounter; just because a canned pitch appeared to work in selling overpriced
cutlery or personal care products to a family member does not mean that
industrial customers or I will exhibit the same pity in handing a sale to you.
Although a five-line letter, a 45-second phone contact, and a five
or eight minute sales encounter might not seem like much, be sure that
you take this assignment very seriously.
Even the short telephone contact will require substantial practice,
and I will hang up on you just like "real people"
if you do not structure your call appropriately.
"Real people" are busy and will cut off an introductory
sales encounter if you overstay your limited welcome, just as I
You cannot possibly go on to gain a sale, obtain a follow-up
appointment, obtain referrals, or get a second chance if this happens
in the real world;
likewise it is difficult to obtain a passing grade if you cannot
complete all of the components of the assignment in the time allotted
In sales jargon, don't wing it!
You should "forget" that this prospect is your instructor,
but you otherwise will not be role playing during this encounter:
you must qualify your instructor as a real-live person and choose a
suitable product based on what you know or can reasonably assume about
What have you noticed in looking around his office?
What might some other referrals (friends, relatives, and acquaintances)
know about him?
Might his employer or professional organizations have any information
about him (e.g., Web postings)?
Remember the advice attributed to Abe Lincoln: if you have six hours
to cut down a tree, spend the first four sharpening your axe.
- Evaluation Methods :
Students will be evaluated on the basis of performance on
two in-class exams (50%),
an oral exam (personal selling project, 25%),
and several quizzes and homeworks (25%).
Each of nine quizzes and homeworks are worth 15 points,
with the last fifteen points given by the professor at
the end of the course as an assessment of perceived effort throughout the course.
- Grading System :
Final grades will be based on the following totals in points:
150=Exam 1 (personal selling project)
150=Homework, Quiz, Effort totals
600 TOTAL POINTS POSSIBLE
- University Academic Honesty Statement:
"Academic honesty is expected of students enrolled
in this course. Cheating on examinations, unauthorized
collaboration, falsification of research data, plagiarism,
and undocumented use of materials from any source constitute
academic dishonesty and may be grounds for a grade of 'F'
in the course and/or disciplinary actions. For additional
information, see the university catalog."
- University Accommodations Statement:
"Students with disabilities may request reasonable
accommodations through the A&M-Texarkana Disability Services
Office by calling 903-223-3062."
- A&M-Texarkana Email Address:
"Upon application to Texas A&M University-Texarkana
an individual will be assigned an A&M-Texarkana email account.
This email account will be used to deliver official university
Each individual is responsible for information sent and
received via the university email account and is expected
to check the official A&M-Texarkana email account on a
frequent and consistent basis.
Faculty and students are required to utilize the university
email account when communicating about coursework."
- Drop Policy:
"To drop this course after the 12th class day, a
student must complete the Drop/Withdrawal Request Form,
located on the University website
or obtained in the Registrar's Office.
The student must submit the signed and completed form to
the instructor of each course indicated on the form to be
dropped for his/her signature.
The signature is not an "approval" to drop, but
rather confirmation that the student has discussed the
drop/withdrawal with the faculty member.
The form must be submitted to the Registrar's office for
processing in person, email
mail (P. O. Box 5518, Texarkana, TX 75505) or
Drop/withdraw forms missing any of the required information
will not be accepted by the Registrar's Office for
It is the student's responsibility to ensure that the form
is completed properly before submission.
If a student stops participating in class (attending and
submitting assignments) but does not complete and submit
the drop/withdrawal form, a final grade based on work
completed as outlined in the syllabus will be assigned."
- "At the completion of
your degree our BBA graduates should be proficient in the
Goal 1: Our graduates will be competent in the broad business
disciplines that underlie the BBA degree.
Goal 2: Our graduates will be competent in the discipline
of their chosen major or concentration.
Goal 3: Our graduates will demonstrate critical thinking skills.
Goal 4: Our graduates will be able to communicate effectively
in writing and in front of a group.
Goal 5: Our graduates will be competent in the use of
analytical tools via business software tools.
Goal 6: Our graduates will be able to properly integrate
business disciplines in developing holistic, multi-functional
Goal 7: Our graduates will be able to correctly analyze