21 JUL QUIZ (60) Jay N: product quality definitions and issues Pamela N: contrasting quality standards Wayne S: telemarketing 23 JUL TOURISM REPORT due (90) Note: moved to 28 JUL Emma M: internal customer service - mil. orgs. Erica F: internal marketing - Wal*Mart Bendrick M: unsought products - funeral 28 JUL QUIZ (60) Jennifer W: distribution - movie industry niche markets Don B: Internet vs. in-store retailing Shanell S: pricing and Internet commerce strategies DasShunda M:non profit marketing (?) 30 JUL SITUATION ANALYSIS due (75) Saundra D: product positioning - Oldsmobile Eric E: product positioning - XBOX Sharifia B: advertising and publicity Veronica H: sex in advertising 4 AUG QUIZ (60) Nhat L: TBA Trung P: TBA presentation dress rehersal 6 AUG SITUATION ANALYSIS presentations (75)