Troubleshooting Guide

Problem: No sound:

1. Ensure volume is turned up on wall panel.

2. Ensure the volume in the computer sound settings is turned up and not muted.

3. Click the arrow next to the Zoom mute button to ensure the Zoom audio is connected and using the correct microphone.

 

4. Ensure the Zoom audio is not muted.
5. Click the up arrow next to the Zoom Mute button and click Test Speaker & Microphone to test your Zoom sound:

6. Ensure the microphone mute button has not been pressed, and the volume of the microphone is turned up.

Problem: No video, or video showing the wall or floor:

1. Ensure the video is turned on in the Zoom meeting tool.
the microphone is turned up.

2. Click on the arrow next to the video icon on the Zoom menu and ensure the correct camera is selected.

3.  Use the pan, tilt, zoom, home, and preset buttons to reset the camera angle to point at the desired location.

Problem: Students unable to view PowerPoint, document camera, or other shared screen item:

1. Ensure that you have started screen sharing in the Zoom application:

2. Ensure you have selected the Screen, rather than a specific application, and that you have clicked the blue share button after selecting a screen:

3. Ensure that the application you are trying to share is open and at the forefront of the computer screen.