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Information Technology FAQs

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Q.  Where can I find information about the required changes to Zoom?

        A.  See the Zoom Security Changes Notification for new meeting requirements.

Q.  How can I get IT help during the COVID-19 campus closure?

        A.  The IT Service Desk will remotely and virtually maintain its normal hours of operation.

Q.  Can I connect to TAMUT's VPN?

       A. Yes, see Connecting to TAMUT's VPN for instructions. You must also have clearance from your supervisor.

Q. What about remote desktop access? Is it available to me?

       A. Yes, with clearance from your supervisor, RDP is also available.

Q.  My computer is powered off, and I can't remote in. Can you help me?

       A. Yes, please submit an iSITE request. We will have your computer powered on.

Q.  I am working from home and am connected using VPN. I can't see my drives, what can I do?

       A.  You'll need to Manually Map to your Drives.

Q.  I want to know more about the Office 365 implementation. Are there resources to help me with the applications?

       A.  Yes, the Office 365 Guides and Resources list contains links to training videos and instructional guides.

Q.  Where do I go for help with my Email account?

       A. Please submit an iSITE support request. Be sure to inlcude the problem details, and provide your contact information.

Q.  How do faculty or staff change their EagleID password, whether on or off campus?

       A. EagleID passwords can be changed on or off campus by enrolling in EagleID Password Self-Service.

Q.  Where do I enroll in EagleID Password Self-Service?

       A. Read Enroll in EagleID Password Self-Service, then visit EagleID Password Self-Service. 

Q.  I have a university faculty/staff email account. Can I add the account to my mobile phone or other mobile device?

       A. You can do that! See Setting up University Email

Q.  Who do I contact if I have forgotten my EagleID password?

       A. You will need to contact the IT Service Desk. You can call the IT Service Desk at 903-334-6603, or you can submit a support request via iSITE. Please have your UIN or Campus Wide ID (CWID) available for verification.

Q.  I'm a student. Can I add my Acemail account to my mobile phone or other mobile device?

       A. Yes! See Setting up Student Email for instructions.

Q.  Where can students find computer help on campus?

       A. The IT Service Desk is your go-to place for computer help while on, or off, campus. The IT Service Desk is located in UC257. You can call the IT Service Desk at 903-334-6603; you can email the IT Service Desk at isite@tamut.edu, and you can submit a support request via iSITE. During the COViD-!9 campus closure, the IT Service Desk is remotely and virtually maintaining normal hours of operation:

  • Monday - Thursday            8:00 a.m. - 8:45 p.m.
  • Friday                               8:00 a.m. - 5:00 p.m.
  • Saturday                           9:00 a.m. - 1:00 p.m.

Q.  I'm an enrolled student. I'm logged into Blackboard, and I can't see any of my courses.

       A. Blackboard courses are not available until the first day of the semester. If the first day of the semester has passed, and you still can't see your courses, please submit an iSITE support request.

  • 7101 University Ave
  • Texarkana, TX 75503
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  • p: 903.223.3000
  • f: 903.223.3104
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