Distance Education Student Grievance Process
Distance Education Student Grievence Information
Information about students rights to file a complaint against an institution when state and/or licensure requirements are not followed or regarding the loss of tuition and fees as a result of unfair business practices.
Reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents. The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state to which distance education instruction is delivered. Students have the right to file a complaint against an institution when these requirements are not followed or regarding the loss of tuition and fees as a result of an unfair business practice. Institutions must provide current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student’s state.
Texas A&M University-Texarkana is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award the bachelor's and master's degrees.
If you have a complaint about A&M-Texarkana's distance education programs, contact the appropriate authority in your state of residence. Below is a list of available complaint process information for all states. The State Higher Education Executive Officers (SHEEO) also maintains an up-to-date list of this contact information.
You may also file a complaint with Texas A&M University-Texarkana regional accrediting agency, SACSCOC. Complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097.
In most cases, these complaint procedures require the student to exhaust all complaint avenues internal to the institution before a grievance can be filed at the State or accrediting agency level. A&M-Texarkana students are advised to attempt to resolve complaints with the A&M-Texarkana faculty and administration.
For more information or questions, contact the Office of the Provost:
Office of the Provost
7101 University Avenue
Texarkana, TX 75505
|State||Link to Complaint Process*|
Alabama Commission on Higher Education
|Arizona||A.R.S. § 32-3052 and A.A.C. R4-39-403
Arizona Complaint Process
|Arkansas||Arkansas Complaint Process|
|California||California Complaint Process|
|Colorado||Colorado Complaint Process|
|Connecticut||Connecticut Complaint Process|
Delaware Department of Education.
|District of Columbia||For complaint process see section 2115 of regulations at the
District of Columbia Register
|Georgia||Georgia Complaint Process|
|Hawaii||Hawaii Complaint Process|
|Idaho||Idaho Complaint Process|
|Illinois||Use institutional ombudsman/Dean/Department head/provost - hotline 217-782-2551 or Illinois Board of Higher Education|
|Indiana||Indiana Complaint Process|
|Iowa||Iowa Complaint Process|
|Kansas||Kansas Complaint Process|
|Kentucky||Section 13 of Kentucky Complaint Process|
State of Louisiana Board of Regents
State of Maine, Department of Education
Maryland Higher Education Commission
|Massachusetts||Massachusetts Student Complaint Process|
|Michigan||Michigan Complaint Process|
|Minnesota||Minnesota Complaint Process|
|Missouri||While the department does require students to pursue resolution through institutional processes, which are required as part of the licensure standards, the department does maintain a process for the review of student complaints at licensed schools. Information about that process is not currently available from the department’s website but is distributed to students upon request.
Missouri Department of Higher Education
Montana University System
|Nebraska||Not available online.|
|Nevada||Nevada Complaint Process|
|New Hampshire||Complaints regarding non-compliance with agency New Hampshire Code of Administrative Rules, made to Executive Director of the Commission.
New Hampshire Postsecondary Education Commission Complaints page
State of New Jersey Commission on Higher Education
New Mexico Higher Education Department
|New York||New York Complaint Process|
|North Carolina||If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office: Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27515-2688, telephone (919) 962-4558. The student may contact UNC General Administration for further details.
The Board of Governors, The University of North Carolina
North Dakota Department of Career and Technical Education
|Ohio||Not available online.
The Ohio Board of Regents
|South Carolina||South Carolina Complaint Process|
South Dakota Complaint Process
The complaint form may be uploaded from the Tennessee Higher Education Commission
|Utah||Utah Complaint Process|
|Virginia||State Council of Higher Education for Virginia Student Complaint Information Sheet|
|Washington||Washington Complaint Process|
Wyoming Department of Education