FAQ
How can I submit a Help Desk ticket?
The IT Help Desk offers prompt and efficient assistance to the Texas A&M University-Texarkana (TAMUT) community. Our team comprises of competent Client Support Specialists, who are certified and adept in resolving complex technical issues, alongside skilled student employees who have received comprehensive training. There are four ways to open up a Help Desk Ticket:
You can call the IT Service Desk at 903-334-6603. Please have your UIN or Campus Wide ID (CWID) available for verification when you call our Help Desk.
You can also submit a support request via iSITE and logging in with your EagleID. If you are submitting a self-service iSite ticket, be as detailed as possible (ex: When logging into my email account, I am receiving error code xxxx).
Email the IT Service Desk at isite@tamut.edu. Please provide a detailed description of the issue you are experiencing and a good phone number for us to call you on.
Visit the Help Desk located in the University Center building, room 357.
How do I connect to Campus Wi-Fi?
Eagle Wi-Fi supports all operating systems including Windows, Mac OS X, iOS, Android, Linux, Chromebooks, and more.
Visit our Step-by-Step instructions for Students, Faculty, Staff, and Guests web page for more information.
If you are having difficulty connecting, please contact the Help Desk at (903) 334-6603 or create an iSITE ticket.
NOTE: Due to federal law and University policy, IT does not support peer-to-peer (P2P) services. Some video games will use P2P for voice communications and online gaming (e.g., Call of Duty, Grand Theft Auto and some MMO games).
How can I reset my password?
You may reset your EagleID password at Password.TAMUT.edu This EagleID Password Self-Service site will provide you the ability to change your password, unlock your account, and update your profile. If you have not already enrolled for this service and have forgotten your password, please call the Help Desk at (903) 334-6603. For more information click here.
Your EagleID is:
Students: first 4 letter of your last name and the last 4 numbers of your student ID (example: John Smith = smit1234)
Faculty and Staff: first initial, last name (example: John Smith = jsmith)
NOTE: Your EagleID is what you use to login to campus computers, Digital Backpack, Blackboard, Canvas, and iSite Ticketing System.
Off Campus Access
Faculty and Staff:
Can I connect to TAMUT's VPN?
Yes, see Connecting to TAMUT's VPN for instructions. You must also have clearance from your supervisor.
Can I access my office computer off campus?
Yes, with clearance from your supervisor, RDP is also available.
How do I access my mapped drives from home?
You will need to connect to VPN and Manually Map to your Drives.
Students, Faculty, and Staff:
Can I access VDI off campus?
Yes, login to your Digital Backpack and select Virtual on the left side menu. You will see the virtual desktops available to you.
Are there any Office 365 Training Documents?
Yes, there are! The Office 365 Guides and Resources list contains links to training videos and instructional guides.
Zoom
Zoom is one of the official video conferencing platforms of Texas A&M University-Texarkana (TAMUT) and is highly recommended for use during campus closures. It is an excellent tool for students, faculty, and staff to create and host high-quality online meetings, classes, and events while taking advantage of Zoom's video, chat, breakout rooms, screen-sharing, and whiteboard capabilities.
If you are new to using Zoom at TAMUT, we strongly encourage you to set up your TAMUT Zoom account. This will allow you to fully utilize Zoom's features and take advantage of the platform's capabilities for your online activities.